FAQ
Frequently Asked Questions (FAQs)
1. Orders & Shipping
Q: How long does shipping take? A: Orders are processed in 1-2 business days. Standard shipping takes an additional 3-5 business days.
Q: Do you ship internationally? A: Currently, we only ship within [Your Country/Region]. We're working on expanding our services!
Q: Can I track my order? A: Yes, you'll receive a shipping confirmation email with a tracking number once your order is on its way.
2. Products
Q: What materials are your accessories made of? A: We use a variety of high-quality materials, including stainless steel, sterling silver, gold plating, and hypoallergenic alloys. Material details are on each product page.
Q: How do I care for my accessories? A: We provide care tips on each product page. To keep your items looking their best, avoid direct contact with water, perfumes, and lotions.
3. Returns & Refunds
Q: What is your return policy? A: We accept returns on unworn, unused items within 30 days of purchase, with all original tags attached.
Q: How do I get a refund? A: Once we receive and inspect your returned item, we'll process a refund to your original payment method.
4. Contact Us
Q: How can I reach customer support? A: You can email us at contact@charmhub.top or use the contact form on our website.